Self-Exclusion on Our Platform
Self-exclusion lets you close access to your account for a set period when gambling stops being a form of entertainment. While the exclusion on Rainbet is active, you cannot play, make deposits or take part in promotions. The decision is yours alone, and our support team handles every request without asking you to explain it.
Signs It May Be Time for a Break
A pause is worth considering as soon as play starts to affect your money, time or mood. Pay attention to the following signals:
- You spend more than you planned or chase losses with new deposits.
- You play longer than intended and skip work, study or sleep.
- You borrow money or sell crypto you need for other purposes to keep playing.
- You feel anxious or irritated when you are not playing.
- You hide the time or money spent on gambling from people close to you.
How to Request Self-Exclusion
You can set up an exclusion yourself in your account settings or ask our support team to do it for you. The process takes only a few steps:
- Log in and open the responsible gaming options in your account settings.
- Select self-exclusion and choose the period that suits you.
- Confirm your choice, after which access to gambling features closes straight away.
- If you prefer, write to support through live chat or email and state the period you want.
What Changes During the Exclusion Period
Once the exclusion starts, you cannot place bets in the casino or sportsbook, top up your balance in crypto, euros or Swiss francs, or open a new account with the same or different details. Attempts to get around the restriction through a second account are treated as a breach of our terms. We recommend withdrawing any remaining balance before the exclusion begins or asking support how to receive it.
Bonuses and Promotional Messages
Active bonuses, free spins and rewards cannot be used while the exclusion is in force, and you will not receive new offers during this time. We also stop sending marketing emails and notifications to the excluded account, so nothing pulls you back to play before the break ends.
Ending the Exclusion
A self-exclusion cannot be shortened or cancelled before the chosen period runs out, even at your own request. You can extend it at any time by contacting support. When the period ends, take a moment to decide whether you really want to return, and set personal limits on time and spending before you start playing again.
Blocking Gambling Sites on Your Devices
Self-exclusion covers only your account on our platform. To limit access to other gambling sites, install blocking software such as Gamban or BetBlocker on your phone and computer. Your bank or crypto exchange may also let you restrict gambling transactions.
Where to Get Outside Help
If gambling is causing stress or financial problems, talking to specialists can make a real difference. These organisations provide free and confidential support:
- Gambling Therapy: online chat and forums for players from any country.
- Gamblers Anonymous: peer support groups that meet in many countries.
- GamCare: advice, live chat and counselling for people affected by gambling.
Questions About Self-Exclusion
Our support team is on hand 24/7 through live chat and email if you need help setting an exclusion period or have questions about your account. All requests related to responsible gaming are handled confidentially.